Returns Policy

1. Introduction
At HARBOREDGE LIMITED, we strive for your complete satisfaction with our women’s fashion collection. If you are not entirely satisfied with your purchase, we’re here to help. Our return policy allows you to return items within 30 days of delivery.

2. Return Eligibility
To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • All original tags must be attached
  • Items must be in original packaging with all accessories
  • Proof of purchase (order number) is required

3. Non-Returnable Items
For hygiene reasons, we cannot accept returns of:

  • Intimate apparel and swimwear
  • Personalized or customized items
  • Items marked “Final Sale”
  • Damaged items due to customer misuse

4. Return Process
Please follow these steps:

  1. Contact our customer service for Return Authorization
  2. Complete the return form from your order
  3. Pack items securely in original packaging
  4. Include the return authorization number
  5. Ship to our Hong Kong address

5. Return Shipping Costs
Customers are responsible for return shipping costs, except when:

  • Wrong item was delivered
  • Item received is defective
  • There was an error in order processing
    In these cases, we provide a prepaid shipping label.

6. Refund Processing
Refunds are processed within 10 business days after:

  • We receive the returned item
  • Item passes quality inspection
  • Return is approved
    You will receive email notifications throughout the process.

7. Refund Methods
Refunds are issued to the original payment method:

  • Credit card payments: 5-10 business days
  • PayPal payments: 3-5 business days
  • Bank transfers: 7-14 business days
    Store credit is available with 10% bonus.

8. Exchanges
We offer exchanges for:

  • Size exchanges (subject to availability)
  • Color exchanges (subject to availability)
  • Defective item replacements
    Contact customer service before returning items.

9. Damaged or Defective Items
For damaged/defective items:

  • Report within 48 hours of delivery
  • Provide clear photos of the issue
  • We arrange free return shipping
  • Choose replacement or full refund

10. Quality Inspection
All returns undergo quality inspection. Items not meeting return criteria will be returned to customer at their expense.

11. International Returns
International customers should:

  • Include customs documentation
  • Mark as “Returned Goods”
  • Use trackable shipping
  • Note: return shipping costs not refunded

12. Contact Information
For return questions, contact us at:
Email: [email protected]
Response Time: Within 24 business hours
Business Hours: Mon-Fri, 9:00 AM-6:00 PM HKT